Shipping & Tracking

Orders are processed and picked up between 3pm to 5pm Eastern Time, Monday to Friday. It typically takes one business day to process an order. Shipping time can vary depending on your location and choice of shipping service.

Silver Bridge Vapes complies with federal and provincial guidelines on the sale and distribution of goods to customers over the age of 19; therefore, a signature and an ID check are required on delivery or pickup for all orders. As a result of this, packages cannot be left at the door or in a mailbox. Orders shipped to a P.O. box address will be held at a Canada Post office for pickup.

We regret to inform our customers that, due to Quebec laws and Shopify's policy, our company is unable to sell or ship products to Quebec. We understand that this may cause inconvenience, and we apologize for any disappointment this may cause. Our commitment to compliance with regional regulations and platform policies is paramount, and we strive to uphold all legal and policy requirements in the jurisdictions we operate in. We appreciate your understanding and encourage customers from other regions to explore our diverse range of products and services. For any queries or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.

Any orders sent with free shipping are shipped via Canada Post Expedited Parcel. In order to qualify for free shipping, the subtotal of your order (after discounts, but before taxes) must exceed $150 CAD for Hardware and Eliquids.

All disposable products (Disposables, Closed Pod Systems) qualify for free shipping when the subtotal of your order is $200.

SHIPPING & TRANSIT TIME 

Estimated shipping times may be affected by a number of factors, including, but not limited to

• Your choice of delivery service (Expedited Shipping, Xpresspost, etc.)
• Your location (all orders are shipped out of Barrie, Ontario)
• The day on which the order was placed (some couriers do not operate on weekends)
• Weather conditions
• Acts of Nature (natural hazards and unavoidable occurrences outside of our control: earthquakes, wildfires, floods, etc.)
• Holidays

Please refer to your courier of choice’s estimated shipping times for further clarity before ordering.

Once your order is placed, the respective courier will provide you with an estimated shipping date. As it is an estimate, the date of arrival may vary.

*Please note that Silver Bridge Vapes does not provide delivery services itself and relies on courier partners.

CREDIT CARD PAYMENTS

If paying by credit card, please note that using a billing or shipping address that is not associated with your credit card may cause our credit verification system to flag your order.

If you’re placing an order for yourself, the billing information and shipping information must match, or you must ship to an address authorized on your credit card.

If you’re placing an order as a gift, you may be required to contact your credit card provider and have this address approved.  

SHIPPING & MISSING PACKAGE POLICY

Shipments lost in transit or damaged: once the package leaves the Silver Bridge Vapes warehouse facility and a tracking number is provided, the package becomes the responsibility of the specified carrier. Delays or delivery errors by courier companies are completely out of our control. For your protection, we provide automatic insurance of up to $100 when you request trackable shipping.

• Before a courier investigation is started, please confirm that the package accepted by a concierge, roommate, or family member.
• Please double check to ensure that your package has exceeded the estimated shipping time provided above, and that there are no delay notices at the top of our website.
• Reach out to our Customer Service team via email (sales@silverbridgevapes.ca), along with your order number.
• After an investigation has been initiated, a confirmation notice will be sent to you via our Customer Service team.
• The courier may reach out to you to confirm the package has not been received via phone or email.
• Courier investigation may take up to 5 business days, or longer in complex cases. Unfortunately, we must wait until this investigation has been completed before we’re able to resend or refund the order for insurance purposes.